Access My Account

To view your previous bills, or to make a payment, log on to your billing account.


Customers have the benefit to:
To sign up for your water billing account, please have the following information available:
  • The name on the Account
  • The building/house number
  • Your Water Bill Account number on your most recent bill

Customer Online Portal Sign Up Screen

If you have questions, please contact customer service at (858) 756-2424, or by email at customerservice@sfidwater.org.

 

 

If you are an AMI customer and want to view your water usage, visit our My Water Use page.


My Water Use Logo

Re-Register

This new customer online portal began November 2016. If you had been previously signed up for the online customer account, you will need to re-register using your most recent water bill and new water account number.

* You will only be able to sign up using your most recent bill's account number as all customer account numbers were changed in September 2016. You will not be able to sign up for access to your water account using your old water account number.

If you are having trouble connecting to the Customer billing Online Portal

Your browser might not support this technology. One of the District's objectives is to maintain the confidentiality and integrity of sensitive data entrusted to us by our customers. To remain consistent with industry standards and best practices, this Customer Online Portal uses a Transport Layer Security (TLS) 1.2, which is necessary to maintain Payment Card Industry compliance.

If you are having difficulty connecting to the Customer Online Portal, please visit the Qualys SSL Labs site to validate your browser compatibility with TLS 1.2:

Supporting information for browsers and OS