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The due date for bill are 20 days from the bill creation / mailing date. If payment is not received by the the due date, a reminder notice will be sent. If a bill should remain unpaid 15 days past this due date, a 10% penalty will be charged and a call will be placed to the phone number provided to customer service. A final reminder notice will be sent to the service address 48 hours prior to shutoff, which incurs an additional $43 fee.
Please call our office at 858-756-2424 to make payment arrangements or if you should have any questions.