Access My Account
To view your previous bills, or to make a payment, log on to your billing account.
*** As of December 2021, there has been a design change to the District's portal, please see picture below to find where existing customers should log-in, new customers should sign up, and where to make one-time payments without creating an account ***
*** As of December 2021, there has been a design change to the District's portal, please see picture below to find where existing customers should log-in, new customers should sign up, and where to make one-time payments without creating an account ***
Customers have the benefit to:
- View and Pay Bills
- Obtain Water Usage History
- View previous Bills
- Manage Multiple Accounts
To sign up for your water billing account, please have the following information available:
- The name on the Account
- Your Water Bill Account number on your most recent bill
If you have questions, please contact customer service at (858) 756-2424, or by email at customerservice@sfidwater.org.
Re-Register
This new customer online portal began November 2016. If you had been previously signed up for the online customer account, you will need to re-register using your most recent water bill and new water account number.* You will only be able to sign up using your most recent bill's account number as all customer account numbers were changed in September 2016. You will not be able to sign up for access to your water account using your old water account number.
If you are having trouble connecting to the Customer billing Online Portal
Your browser might not support this technology. One of the District's objectives is to maintain the confidentiality and integrity of sensitive data entrusted to us by our customers. To remain consistent with industry standards and best practices, this Customer Online Portal uses a Transport Layer Security (TLS) 1.2, which is necessary to maintain Payment Card Industry compliance.If you are having difficulty connecting to the Customer Online Portal, please visit the Qualys SSL Labs site to validate your browser compatibility with TLS 1.2:
Supporting information for browsers and OS
- Test site
- Supported browsers and operating systems
- Download the latest version of Google Chrome
- Download the latest version of Firefox
- To get the latest version of Internet Explorer, or Microsoft Edge please use Windows Update or download the latest version of IE
- To get the latest version of Safari use the Software Update feature or check the updates tab of the App Store
- If you are running an older version of OS X, you should be able to download the latest update
- If you are running Windows XP or Windows Vista, you may purchase a newer version of Windows
- To validate your system is compatible
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Customer Service
Physical Address
5920 Linea del Cielo
Rancho Santa Fe, CA 92067
Phone: 858-756-2424Fax: 858-756-0450Emergency Phone: 858-756-2854
Hours
Monday - Thursday
7:30 a.m. - 4 p.m.
Every other Friday
7:30 a.m. - 4 p.m.
TDD: 858-756-1003